Returns
You have 14 days to return your order from the moment you receive it. Refunds usually go out the next business day.
How to return
Returns in three steps
Request a return
Sign in to your account with your email and choose “Return items” next to your order.
Send the parcel
Ship the items with a courier of your choice to the address below.
Get your money back
Usually the next business day after we receive your return.
Where to send your return
Return address
Casual Authentic
Maciej Twardziński
Królewo 176E
09-131 Królewo
Poland
- Phone
- +48 794 113 719
Please add our email and phone number to the label so we can receive the parcel without issues.
Refunds
Refunds at a glance
- To return14 daysCounted from the day you receive your order.
- Refund1 dayUsually the next business day after we receive your return.
- WhereYour accountTo your bank account or via your original payment method.
Contact
Got a question about returns?
Drop us a line, we are happy to help.
For returns, the customer is responsible for arranging transport and delivering the parcel to our warehouse (including keeping the parcel number / proof of shipment). Casual Authentic is not responsible for any issues with return parcels. If any problems arise, we recommend first contacting the customer service of your chosen carrier.